Musson Jewellers Terms of Sale

Welcome to musson.com.au and thank you for shopping with us.

These Terms and Conditions govern the use of www.musson.com.au ("the website") and the purchase of any goods from it. The website is owned and operated by Musson Jewellers (ABN 67 001 749 202). Should you have any questions, please contact Musson Jewellers on +61 2 9412 0888 prior to ordering from this website.

 

Acknowledgment and acceptance of Terms and Conditions

Please note that by accessing, using or browsing this website you agree to be bound by its terms, conditions, disclaimers and limitations of liability ("Terms and Conditions"). Musson reserves the right to amend or update such terms, conditions, disclaimers and limitations of liability at any time without providing notice to you. By using the website, you acknowledge that you have read and understood these Terms and Conditions.

 

Security

We want you to be able to order from musson.com.au with total confidence. As such we have created a secure transaction environment. Our On-line Ordering System uses SSL (Secure Socket Layer) technology - the industry standard for encryption technology. SSL encrypts all information including your credit card and all personal information passed from you to musson.com.au Encryption provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions. Musson.com.au utilises the Stripe digital certificate to achieve this.

 

Payment Methods

We accept Visa, Mastercard and American Express.

 

Pricing

All prices quoted in the website are in Australian dollars. Prices quoted are correct at time of printing but are subject to change without notice.

 

Limitation of Liability

Any liability of Musson Jewellers in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of Musson Jewellers be limited to:

  1. in relation to goods, the replacement or repair of the goods, the supply of equivalent goods, the payment of the cost of replacing or repairing the goods or the payment of the cost of obtaining equivalent goods; and
  2. in relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.

 

Disclaimer

The information contained on the website is provided by Musson Jewellers in good faith. To the best of Musson Jeweller’s knowledge, the information is accurate and current. However, Musson Jewellers and its related bodies corporate, any of their directors, officers, employees or consultants do not make any representation or warranty as to the accuracy or completeness of the information. To the fullest extent permitted by applicable law, Musson Jewellers disclaims all representations and warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose and non-infringement. Musson Jewellers makes no warranty that this website, any information or ideas contained on this website or any products or services will meet your requirements.

You expressly acknowledge and agree that Musson Jewellers does not control other users of this website, the providers of information or ideas to this website or the suppliers of goods and services purchased from this website, and Musson Jewellers is therefore not liable for their opinions or their behaviour, including any information or advice provided by them or any defamatory statements made by them or any offensive conduct on their part. You further acknowledge and agree that, subject to the section dealing with "Limitation of Liability", Musson Jewellers will not be liable to you or any other person for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for product liability, personal injury or negligence resulting from use of goods or services supplied to you, or on behalf of you, through the website. We believe that we have aligned ourselves with excellent delivery partners, but there may be times when, despite their best efforts, parcels are delayed in the delivery process. We will always endeavour to work with our delivery partners to ensure prompt arrival of your gifts.

 

Copyright

Copyright in the musson.com.au website is property of musson.com.au. Material on this website also comprises copyright material, trademarks and registered trademarks which are the property of musson.com.au and third parties. This property may only be used for the purposes of browsing the musson.com.au website and acquiring goods and services of Musson Jewellers. Musson Jewellers is the owner of all copyright subsisting in this website. All Musson designed jewellery depicted in this website is subject to copyright.

 

Applicable Law

These Terms and Conditions are governed by the laws in force in New South Wales, Australia and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia and any courts, which may hear appeals from those courts.

 

Product Information

Prices of goods and services and delivery and other charges displayed on the musson.com.au website are current at the time of display. These prices are subject to variation without notice.

We will always attempt to be as accurate as possible with our product descriptions and pricing. However, we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error free.

 

Availability of Product

All orders are subject to availability. We will do our very best to supply you with your ordered item. Please note, on occasion items may not be available. In this instance, we will be in touch and offer you a replacement, provide you with a time-frame as to the availability of the item, or provide you with a refund for the unavailable item.

 

Placing and Accepting Orders

Orders will not be dispatched until payment in full has been received and musson.com.au is satisfied with the integrity of the order. Without limiting the operation of any other Terms and Conditions herein, musson.com.au is not responsible for any loss or damage caused by late delivery or cancellation of an order or a product. Placement of an order by you constitutes an offer to enter into an agreement with us ("your offer"). We will email you an Order Confirmation for the sole purpose of confirming the details of your offer. Please note that our Order Confirmation does not constitute an acceptance of your offer or reflect the status of your order in any way.

 

Musson Payment Options

When purchasing an item online, you have the option to either Pay in Full or set up a Musson Payment Plan. Please select from either option before you add your item to your shopping bag.

If you select Pay in Full, our normal online terms and conditions apply.

If you select Musson Payment Plan, you will have the option of selecting a 2 month, 3 month, 4 month or 6 month plan. A minimum 20% deposit is payable for all plans and must be paid to secure your chosen item. The remaining balance will then be equally split between your chosen number of months, and you will receive an email notification when it is time for your next payment.

Once the item is paid for in full, Musson will contact you within 48 hours to finalise the details for shipping, to make sure that delivery details are correct and that a suitable estimated delivery date can be arranged.

 

Return Policy, Cancelled Sales & Missed Payments (Payment Plans)

Musson’s 30-day Internet Order return or exchange offer applies to stock orders only, customer orders are excluded.

If your sale is cancelled for any reason, Musson reserves the right to charge a cancellation fee of 15% of any deposit already paid. Alternatively, you can transfer any deposit paid to Customer Credit, which can be spent online or instore at Musson within 12 months, and you will not be charged a cancellation fee.

If you do not make a payment as per your chosen payment plan, Musson will contact you to resolve. If despite contact you do not make payment as per the plan, Musson will consider the sale cancelled, and will refund any deposit paid less a 15% cancellation fee.

Any refunds payable will be paid to the same card that was used for payment and will take approximately 5-10 days to show in your account.

 

Cancellation by Us

We reserve the right not to provide goods or services, terminate membership accounts, remove or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights.

 

Cancellation by You

If you need to cancel an order, please contact us immediately on +61 2 94120 0888. Our agreement with you only comes into existence once we have both confirmed your order and your payment has been processed. Once we have accepted payment for an order, cancellation of the order is within our sole discretion. Orders that cannot be cancelled will be subject to our terms, conditions and policies relating to Returns and Exchanges (below).

 

Internet Orders - Returns & Exchanges

You may return or exchange your Internet order within 30 days of receiving your order. You must confirm your return or exchange with our customer service team (info@musson.com.au) prior to returning your item, quoting your order reference number (please refer to your order confirmation e-mail); the items you are returning or exchanging; and the reason for return or exchange.

To be eligible for return or exchange, the items being returned must be in original, saleable condition and must be accompanied by all packaging, certificates and an original purchase receipt.

Collector's Edition diamonds must be sealed, and untampered with in any way.

Once received by Musson, the items will be assessed to ensure that these conditions are met. We will then either exchange the item, issue a credit note, or refund.

Please note that refunds will take approximately 5-10 days to show in your account.

 

Shipping

It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

We will provide you with an estimated date for delivery of all parcels. While we make every effort to deliver by this time, all dates specified are estimates only. We have aligned ourselves with courier partners who we believe will always do their best to deliver gifts by the estimated delivery date.

It is the responsibility of the customer to inform Musson Jewellers if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.

Please note that if an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion. As a guide only, our couriers attempt to deliver to business addresses between 9am and 5pm, Monday to Friday. Unfortunately, we are unable give a guaranteed time of delivery.

All deliveries require the ‘recipient to sign for delivery’. This includes, but is not limited to, a hotel or office receptionist signing on receipt of delivery at the specified address. Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from a late delivery. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order. Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

 

International Shipping Policy
 

International Free Shipping

Musson appreciates your business and is pleased to offer free, fully insured, shipping worldwide on your purchase to most countries*.

Your purchase will be Australian Goods and Service Tax (GST) free, however there may be import duties and/or VAT that you are required to pay in your place of residence. Musson will not be responsible for any duties, VAT, taxes or surcharges levied by the purchaser’s country. Musson recommends that you make your own enquiries with your local tax office to see what import duties and charges you may be required to pay.

Your order will be shipped once full payment has been received by Musson, and the integrity of the order is satisfied. A proper shipping address, telephone number and name of receiver must be provided (Musson cannot ship to P.O. Boxes). Your order must be signed for by the name of receiver provided to Musson.

Your order will be shipped within 3 business days and should be delivered to you within 1-2 weeks however this may vary from country to country. Please contact info@musson.com.au to verify specific shipping times.

In the event that your chosen item is not in stock, or any other delays are expected, the Musson team will contact you to advise an estimated delivery time.

Musson will not be held accountable for any shipping delays, however rest assured we will do everything we can to help ensure your order is received as quickly as possible. In the event that a shipment is held by customs in your country, and fees are payable, the customer is responsible to pay such fees in order for the shipment to be released.

* There are some countries where local restrictions prohibit the import of diamonds and other high value items, so please contact our team at info@musson.com.au if you have any questions. Musson reserves the right to cancel the sale should any issue with shipping to a specific country arise and will contact you to process a refund according to our Returns Policy below.

 

International Returns

We are committed to ensuring that our clients are completely satisfied with their purchase and offer a 30 day returns policy on international orders.

If you would like to return your purchase, please contact info@musson.com.au so that we can assist you in arranging the return.

Musson will arrange for the item to be collected by courier and will provide instructions as to how to prepare the item for return. Please ensure that you follow our instructions, as if you do not, insurance on the parcel may be void and you will be responsible for any loss or damage.

Once received, the items will be assessed by the Musson team to ensure they are in an original, saleable condition and must be accompanied by all packaging, certificates and an original purchase receipt. Collector’s Edition diamonds must be sealed, and untampered with in any way.

Once satisfied, Musson will refund your purchase price less any applicable fees and charges, including but not limited to return shipping, customs fees, storage taxes and duties. Your refund will be processed to the same payment option that was used to make the purchase, and refunds will take approximately 5-10 days to show in your account.

 

International Cancelled Sales

If your order is cancelled for any reason Musson reserves the right to deduct applicable fees and charges, including but not limited to shipping charges, customs fees, storage taxes, and duties from your refund.

  

Gift Certificates & Credit Notes

Gift certificates and credit notes are valid from three years from the date of purchase and are redeemable in store. Gift vouchers and credit notes are not redeemable for cash. If you would like to utilise a Musson gift voucher or credit note for an online purchase at musson.com.au, please contact our customer service team directly about your purchase. Our customer service team are available Monday to Friday, 9:30am to 5pm AEST on email: info@musson.com.au. or phone: +61 2 9412 0888.

 

Promotions and Competitions

Other Terms and Conditions not listed herein and applying to musson.com.au promotions and competitions are incorporated into these terms and conditions. Unless expressly stated, to the extent that the other Terms and Conditions are not incompatible with the Terms and Conditions herein, the other Terms and Conditions will be in addition to the terms & conditions herein. To the extent that the other Terms and Conditions are incompatible with the Terms and Conditions herein, the other Terms and Conditions shall prevail. Should you object to any of these Terms and Conditions (including any subsequent amendments), you must immediately discontinue using this website.

 

Release and Indemnity

You agree to waive any and all claims that you now have or may have in the future against Musson Jewellers which relate to or are incidental to any transaction. You agree to indemnify and hold Musson Jewellers harmless from and against any and all claims, loss or expense that may be incurred by Musson Jewellers which relate to or are incidental to the performance of its duties as described in these Terms and Conditions including all costs of defending itself against a claim by any other person and/or as a result of you taking any action or refraining from taking any action or instituting or defending any action or legal proceeding. You further agree to indemnify and hold Musson Jewellers harmless from any claim made by any third party due to or arising out of your use of this website, the violation of these Terms and Conditions by you, or the infringement by you, or other users of this website using your membership account, of any intellectual property or other right of any person or entity.

 

Membership

A musson.com.au member may not have more than one active membership, whether this is by use of name, email address, an alias or combination thereof. If you breach this condition, you may be liable for the recovery of any benefits obtained this way, such as gift vouchers, promotional benefits and the value therein. Membership accounts are non-transferable. You may update, edit or terminate your membership account at any time. You agree to maintain and update the information as supplied by yourself to ensure accuracy at all times. As a musson.com.au member, you are responsible for maintaining the confidentiality of your own membership account and password. You agree to take responsibility for all activities that occur under your membership account and password.

 

Information Provided by You

If you purchase goods and services from musson.com.au or create a membership account with us, we may require you to provide your name, address, email address, credit card number or other details ("customer information"). We may subsequently require further details to enable the processing of any orders that you make. You agree to provide musson.com.au with current, complete and accurate customer information when asked to do so by the website or an employee of Musson Jewellers.

 

Virus Warning

All care is taken to ensure that musson.com.au websites and data transmissions are free from viruses. However, it is your responsibility to scan any such data for viruses.

Musson Payment Options

When purchasing an item online, you have the option to either Pay in Full or set up a Musson Payment Plan. Please select from either option before you add your item to your shopping bag.

If you select Pay in Full, our normal online terms and conditions apply.

If you select Musson Payment Plan, you will have the option of selecting a 2 month, 3 month, 4 month or 6 month plan. A minimum 20% deposit is payable for all plans and must be paid to secure your chosen item. The remaining balance will then be equally split between your chosen number of months, and you will receive an email notification when it is time for your next payment.

Once the item is paid for in full, Musson will contact you within 48 hours to finalise the details for shipping, to make sure that delivery details are correct and that a suitable estimated delivery date can be arranged.

 

Return Policy, Cancelled Sales & Missed Payments

Musson’s 30-day Internet Order return or exchange offer applies to stock orders only, customer orders are excluded.

If your sale is cancelled for any reason, Musson reserves the right to charge a cancellation fee of 15% of any deposit already paid. Alternatively, you can transfer any deposit paid to Customer Credit, which can be spent online or instore at Musson within 12 months, and you will not be charged a cancellation fee.

If you do not make a payment as per your chosen payment plan, Musson will contact you to resolve. If despite contact you do not make payment as per the plan, Musson will consider the sale cancelled, and will refund any deposit paid less a 15% cancellation fee.

Any refunds payable will be paid to the same card that was used for payment and will take approximately 5-10 days to show in your account.

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