Terms and Conditions
Welcome to musson.com.au and thank you for shopping with us.
These Terms and Conditions govern the use of www.musson.com.au ("the website") and the purchase of any goods from it. The website is owned and operated by Musson Jewellers (ABN 67 001 749 202). Should you have any questions, please contact Musson Jewellers on +61 2 9412 0888 prior to ordering from this website.
Please note that by accessing, using or browsing this website you agree to be bound by its terms, conditions, disclaimers and limitations of liability ("Terms and Conditions"). Musson reserves the right to amend or update such terms, conditions, disclaimers and limitations of liability at any time without providing notice to you. By using the website, you acknowledge that you have read and understood these Terms and Conditions.
Any liability of Musson Jewellers in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of Musson Jewellers be limited to:
1. in relation to goods, the replacement or repair of the goods, the supply of equivalent goods, the payment of the cost of replacing or repairing the goods or the payment of the cost of obtaining equivalent goods; and
2. in relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.
These Terms and Conditions are governed by the laws in force in New South Wales, Australia and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia and any courts, which may hear appeals from those courts.
Prices of goods and services and delivery and other charges displayed on the musson.com.au website are current at the time of display. These prices are subject to variation without notice.
We will always attempt to be as accurate as possible with our product descriptions and pricing. However, we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error free.
All orders are subject to availability. We will do our very best to supply you with your ordered item. Please note, on occasion items may not be available. In this instance, we will be in touch and offer you a replacement, provide you with a time-frame as to the availability of the item, or provide you with a refund for the unavailable item.
Orders will not be dispatched until payment in full has been received and musson.com.au is satisfied with the integrity of the order. Without limiting the operation of any other Terms and Conditions herein, musson.com.au is not responsible for any loss or damage caused by late delivery or cancellation of an order or a product. Placement of an order by you constitutes an offer to enter into an agreement with us ("your offer"). We will email you an Order Confirmation for the sole purpose of confirming the details of your offer. Please note that our Order Confirmation does not constitute an acceptance of your offer or reflect the status of your order in any way.
Musson’s 30-day return or exchange offer applies to stock orders only, customer orders are excluded.
If your sale is cancelled for any reason, Musson reserves the right to charge a cancellation fee of 15% of any deposit already paid. Alternatively, you can transfer any deposit paid to Customer Credit, which can be spent online or instore at Musson within 12 months, and you will not be charged a cancellation fee.
If you do not make a payment as per your chosen payment plan, Musson will contact you to resolve. If despite contact you do not make payment as per the plan, Musson will consider the sale cancelled, and will refund any deposit paid less a 15% cancellation fee.
Any refunds payable will be paid to the same card that was used for payment and will take approximately 5-10 days to show in your account.
We reserve the right not to provide goods or services, terminate membership accounts, remove or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights.
It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.
We will provide you with an estimated date for delivery of all parcels. While we make every effort to deliver by this time, all dates specified are estimates only. We have aligned ourselves with courier partners who we believe will always do their best to deliver gifts by the estimated delivery date.
It is the responsibility of the customer to inform Musson Jewellers if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.
Please note that if an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion. As a guide only, our couriers attempt to deliver to business addresses between 9am and 5pm, Monday to Friday. Unfortunately, we are unable give a guaranteed time of delivery.
All deliveries require the ‘recipient to sign for delivery’. This includes, but is not limited to, a hotel or office receptionist signing on receipt of delivery at the specified address. Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from a late delivery. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order. Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
If your order is cancelled for any reason Musson reserves the right to deduct applicable fees and charges, including but not limited to shipping charges, customs fees, storage taxes, and duties from your refund.
Other Terms and Conditions not listed herein and applying to musson.com.au promotions and competitions are incorporated into these terms and conditions. Unless expressly stated, to the extent that the other Terms and Conditions are not incompatible with the Terms and Conditions herein, the other Terms and Conditions will be in addition to the terms & conditions herein. To the extent that the other Terms and Conditions are incompatible with the Terms and Conditions herein, the other Terms and Conditions shall prevail. Should you object to any of these Terms and Conditions (including any subsequent amendments), you must immediately discontinue using this website.
You agree to waive any and all claims that you now have or may have in the future against Musson Jewellers which relate to or are incidental to any transaction. You agree to indemnify and hold Musson Jewellers harmless from and against any and all claims, loss or expense that may be incurred by Musson Jewellers which relate to or are incidental to the performance of its duties as described in these Terms and Conditions including all costs of defending itself against a claim by any other person and/or as a result of you taking any action or refraining from taking any action or instituting or defending any action or legal proceeding. You further agree to indemnify and hold Musson Jewellers harmless from any claim made by any third party due to or arising out of your use of this website, the violation of these Terms and Conditions by you, or the infringement by you, or other users of this website using your membership account, of any intellectual property or other right of any person or entity.
A musson.com.au member may not have more than one active membership, whether this is by use of name, email address, an alias or combination thereof. If you breach this condition, you may be liable for the recovery of any benefits obtained this way, such as gift vouchers, promotional benefits and the value therein. Membership accounts are non-transferable. You may update, edit or terminate your membership account at any time. You agree to maintain and update the information as supplied by yourself to ensure accuracy at all times. As a musson.com.au member, you are responsible for maintaining the confidentiality of your own membership account and password. You agree to take responsibility for all activities that occur under your membership account and password.
If you purchase goods and services from musson.com.au or create a membership account with us, we may require you to provide your name, address, email address, credit card number or other details ("customer information"). We may subsequently require further details to enable the processing of any orders that you make. You agree to provide musson.com.au with current, complete and accurate customer information when asked to do so by the website or an employee of Musson Jewellers.
All care is taken to ensure that musson.com.au websites and data transmissions are free from viruses. However, it is your responsibility to scan any such data for viruses.