FAQs
You might still have some questions that need answering, we have compiled some of the most commonly asked here. If there’s anything missing, please contact us on info@musson.com.au and we will assist you promptly.
All prices quoted on the website are in Australian dollars.
If you are purchasing from outside of Australia, once you enter your international shipping address Australian GST will automatically be deducted from your purchase price. Please remember that you are responsible for any duties and taxes on import of the goods.
Correct and fair pricing for our exceptional product is extremely important to us. As our jewellery contains precious metals and gemstones we may sometimes be beholden to market fluctuations and need to reprice certain collections. We will always do our best to honour what you have seen or be quoted, so please always reach out to info@musson.com.au if you have any queries.
We accept Visa, Mastercard, American Express, China UnionPay, Maestro, Eftpos & Link.
If you would like to set up a payment arrangement for your purchase, please contact info@musson.com.au and we can discuss your options.
We want you to absolutely love your Musson piece, and are committed to ensuring that our clients are completely satisfied with their purchase, therefore we happily offer a 30 day returns or exchange policy on all online orders.
If you would like to return or exchange your purchase, please contact info@musson.com.au so that we can assist you.
Please see our Delivery & Returns Page for full terms and conditions of our Refund Policy.
From time to time we may not have exactly what you want in stock, or may just need a little extra time to make your perfect piece. Rest assured, we will contact you immediately if this happens to give you updates, and discuss your options.
Gift certificates are valid for three years from the date of purchase and are redeemable in store and online. Gift certificates are not redeemable for cash. If you would like to utilise a Musson gift voucher for an online purchase at musson.com.au, please contact our customer service team directly about your purchase. Our customer service team are available Monday to Friday, 9:30am to 5pm AEST on email: info@musson.com.au or phone: +61 2 9412 0888.
Credit notes are valid for 12 months from the date you received it and are redeemable in store. Credit notes are not redeemable for cash. If you would like to utilise a Musson credit note for an online purchase at musson.com.au, please contact our customer service team directly about your purchase. Our customer service team are available Monday to Friday, 9:30am to 5pm AEST on email: info@musson.com.au or phone: +61 2 9412 0888.