International Shipping Policy
Musson appreciates your business and is pleased to offer free, fully insured, shipping worldwide on your purchase to most countries*.
Your purchase will be Australian Goods and Service Tax (GST) free, however there may be import duties and/or VAT that you are required to pay in your place of residence. Musson will not be responsible for any duties, VAT, taxes or surcharges levied by the purchaser’s country. Musson recommends that you make your own enquiries with your local tax office to see what import duties and charges you may be required to pay.
Your order will be shipped once full payment has been received by Musson, and the integrity of the order is satisfied. A proper shipping address, telephone number and name of receiver must be provided (Musson cannot ship to P.O. Boxes). Your order must be signed for by the name of receiver provided to Musson.
Your order will be shipped within 3 business days and should be delivered to you within 1-2 weeks however this may vary from country to country. Please contact firstname.lastname@example.org to verify specific shipping times.
In the event that your chosen item is not in stock, or any other delays are expected, the Musson team will contact you to advise an estimated delivery time.
Musson will not be held accountable for any shipping delays, however rest assured we will do everything we can to help ensure your order is received as quickly as possible. In the event that a shipment is held by customs in your country, and fees are payable, the customer is responsible to pay such fees in order for the shipment to be released.
* There are some countries where local restrictions prohibit the import of diamonds and other high value items, so please contact our team at email@example.com if you have any questions. Musson reserves the right to cancel the sale should any issue with shipping to a specific country arise and will contact you to process a refund according to our Returns Policy below.
We are committed to ensuring that our clients are completely satisfied with their purchase and offer a 30 day returns policy on international orders.
If you would like to return your purchase, please contact firstname.lastname@example.org so that we can assist you in arranging the return.
Musson will arrange for the item to be collected by courier and will provide instructions as to how to prepare the item for return. Please ensure that you follow our instructions, as if you do not, insurance on the parcel may be void and you will be responsible for any loss or damage.
Once received, the items will be assessed by the Musson team to ensure they are in an original, saleable condition and must be accompanied by all packaging, certificates and an original purchase receipt. Collector’s Edition diamonds must be sealed, and untampered with in any way.
Once satisfied, Musson will refund your purchase price less any applicable fees and charges, including but not limited to return shipping, customs fees, storage taxes and duties. Your refund will be processed to the same payment option that was used to make the purchase, and refunds will take approximately 5-10 days to show in your account.
If your order is cancelled for any reason Musson reserves the right to deduct applicable fees and charges, including but not limited to shipping charges, customs fees, storage taxes, and duties from your refund.